• What is Wonderment?

    Where’s My Order? app by Wonderment is a stalled and delay shipment communication platform for Shopify merchants. We proactively listen to your tracking numbers, identify the numbers not getting a regular update, and give you the rich data you need to proactively follow up with your customers before they write into support.

  • What carriers does Wonderment support/track?

    We currently support over 80 carriers including many of the most common in the United States, Canada, and China, such as USPS, UPS, FedEx, DHL, Canadian Post, and China Post.

    If you don't see a carrier on the list that's important to, please email help@wonderment.cc.

    4PX
    Amazon Logistics UK
    Amazon Logistics US
    Anjun Logistics
    APC
    Aramex
    Asendia La Poste Swiss Post
    Australia Post
    AxelHire
    Bluedart
    BorderGuru
    Boxberry
    Bring
    Canada Post
    Canpar
    CDL
    China Post
    Chukou1
    Collect
    Correios
    Correos
    CourierPost
    Couriers Please
    Delhivery
    Deutsche Post
    DHL eCommerce
    DHL eCommerce Asia
    DHL Express
    DHL Germany
    DHL Netherlands
    DPD
    DPD Local
    DPD Germany
    DPD UK
    Eagle
    Estafeta
    Fastway Australia
    FedEx
    FSC
    Globegistics
    GLS
    GLS (US)
    Gophr
    GSO
    Hermes
    HongkongPost
    Japan Post (EN)
    Japan Post (JA)
    La Poste
    LaserShip
    LSO
    Mondial Relay
    New Zealand Post
    Newgistics
    Nippon Express
    OnTrac
    OrangeDS
    Pace
    Parcel
    Parcel Force
    PCF
    Posten
    Posti
    PostNL
    PostNord
    Purolator
    Royal Mail
    RRD
    Russian Post
    Sagawa (EN)
    Sagawa (JA)
    Sendle
    SF Express
    SFC Fulfillment
    SkyPostal
    Singapore Post
    StarTrack
    Stuart
    TNT
    Toll IPEC
    UPS
    USPS
    Whistl
    Yamato (EN)
    Yamato (JA)
    Ypdel
    YunExpress 
  • What shipping and delivery events does Wonderment support?

    Today, we integrate with over 80 carriers, and can add the following shipping events to your communication systems. You can use these like any event in Klaviyo or other systems - for triggering flows, segmentation, or reporting using their built-in tools.

    • Label Cancelled
    • Shipping Stalled
    • Order Delivered

    Need data that isn't on this list? We can make it happen- Contact us and tell us how we can help!

  • What data is available inside of the Klaviyo events?

    Wonderment makes a rich set of data available with each event in Klaviyo. Here is a table with the metadata sent through on each event, and the Klaviyo event tag for using it in an email or email template logic. This data can be used for filtering or segmentation - for example, only sending your flow after a package is delayed for a certain number of business days.

  • How can I reach support?

    Have a question or need help? Contact help@wonderment.cc

  • How can I signup for Wonderment?

    Simply go to wonderment.cc and signup using the web form. Once we get your information, will will reach out with instructions on how to get started.

  • How can I cancel my subscription?

    You can cancel your subscription any time, there is no annual commitment. To cancel, please email help@wonderment.cc