Carrier delays are on the rise. Here's how to stay on top of them.
On average, consumers check the status of their order four times until it’s delivered. When packages look as if they’ve stopped moving, going in the wrong direction, or seem lost, this results in frustrated customers, “where is my order?” (WISMO) support tickets, and higher costs to your business.
Despite shipment delays being out of your control, it’s a reflection of your brand. How you manage it makes all the difference.
Where’s My Order? app by Wonderment proactively listens to your tracking numbers, identifies the numbers not getting a regular update, and gives you the rich data you need to proactively follow up with your customers before they write into support.
Due to COVID-19 and the rise of eCommerce, shipping delays have been a constant headache for eCommerce companies this year. If that’s not worrisome enough, experts predict shipping delays are expected to get far worse this holiday season.
With Wonderment, get ahead of the 2020 Black Friday/Cyber Monday (BFCM) and Christmas season by better managing customer expectations and communications around shipping issues.