Shipping delays suck. Here's a better way to manage them.

Prevent "where is my order?" calls before they happen. Get real-time insight into lost or stalled shipments + increase customer happiness with proactive notifications. Now available on Shopify.


Visibility into shipping delays and exceptions, all in one platform.

Ecommerce Managers, Support, and Operation teams use Wonderment get notified on which orders haven't shipped or are at risk of late delivery, and proactively notify customers before they reach out to support.

Prevent WISMO calls

Prevent "where is my order" (WISMO) tickets

Notify customers about delayed or lost shipments to improve customer satisfaction while reducing support costs.


Automate proactive notifications via Email & SMS

Send shipping update notifications from the tools you already use (like Klaviyo!) for a better customer experience.

Shipping tracking reporting

Stay on top of shipments with order lookup and reporting

Arm your Support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders.

Carrier delays are on the rise. Here's how to stay on top of them.

On average, consumers check the status of their order four times until it’s delivered. When packages look as if they’ve stopped moving, going in the wrong direction, or seem lost, this results in frustrated customers, “where is my order?” (WISMO) support tickets, and higher costs to your business.

Despite shipment delays being out of your control, it’s a reflection of your brand. How you manage it makes all the difference.

Where’s My Order? app by Wonderment proactively listens to your tracking numbers, identifies the numbers not getting a regular update, and gives you the rich data you need to proactively follow up with your customers before they write into support.

Due to COVID-19 and the rise of eCommerce, shipping delays have been a constant headache for eCommerce companies this year. If that’s not worrisome enough, experts predict shipping delays are expected to get far worse this holiday season.

With Wonderment, get ahead of the 2020 Black Friday/Cyber Monday (BFCM) and Christmas season by better managing customer expectations and communications around shipping issues.

Jeanne Hopkins

"Setting the right shipping expectations is critical for any eCommerce company. This app solves a huge, huge need."

Jeanne Hopkins, CRO

eCommerce Shipping Carrier Support

Supports over 80 carriers

We identify lost or delayed shipments from over 80 carriers and tracking providers all in one place. No more manual, time-consuming lookups.

  • Get a real-time report on the status of individual and bulk orders
  • Know  which orders haven’t moved or at-risk of late delivery
  • Send proactive, automated customer notifications via email or SMS